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Forum Discussion

Mvannini's avatar
Mvannini
Aspirant
Jul 27, 2019

Router registered to wrong email

I was trying to activate netgear armor armor and received a message that my router was registered to another email address (one of my family members who’s orbi I had recently set up). How can I get th...
Orbi-Roc's avatar
Orbi-Roc
Luminary
Jul 27, 2019

Hi Mvannini . I am not sure I understand what happened there. If you set up an Orbi router for a family member, that (to me) means the setting up a of different network and router for a familty member living in a different house. If my understanding is correct, please help me understand how this Orbi setup can possibly conflict with your Orbi/Network setup. I don't understand how your Orbi router can be registered to somebody else's email address (family member or else for that matter.)

  • Mvannini's avatar
    Mvannini
    Aspirant
    Jul 27, 2019

    Here's what (I believe) happened. 

    I purchased another Orbi package for my in-laws. I set it up (Using my phone) Yes, go ahead and roll your eyes. :).  Note that this was the 3rd time I had done this. (I also did the same thing at an office location with no issues.

    somehow - (I'm sure user error):  it registered my router (which was already existing) to my father in laws email.  I didn't know this until I selected Armor from the dashboard and received the following message:

    Your router is registered to (father in laws email).  Log in using this account to manage NETGEAR Armor.  

    We should note that i use my email and my password on the Orbi App to access my home confirguration.  

     

    Make sense?  Thanks for the time and assistance. 

    • Orbi-Roc's avatar
      Orbi-Roc
      Luminary
      Jul 27, 2019

      Hi again Mvannini . I would wait for others to chime in and see what they say. But I think that a factory reset on your router, and re-registering it under your name and email address, should do the trick.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jul 28, 2019

      Hi Mvannini, welcome to the community!

       

      Please try logging out of the Orbi app then log back in while connected to the Orbi router locally using the admin username and password to access the web UI. Then try activating Armor again. Let me know how that goes.

       

      Dexter

      • Mvannini's avatar
        Mvannini
        Aspirant
        Jul 28, 2019
        Reset default config. Corrected the issue. However now I’m receiving an error message stating that The armor activation fails to install. One problem solved a new one begins
  • Flame007's avatar
    Flame007
    Aspirant
    Nov 17, 2020
    You have got to be kidding? The router used to belong to someone else. They now need it to them. Simple... Now how do they register it under their email because this is what I need to know. Not someone asking fifty questions and it's the first thing I see when trying to get a answer.. Not more questions.