NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router registered to wrong email
I was trying to activate netgear armor armor and received a message that my router was registered to another email address (one of my family members who’s orbi I had recently set up). How can I get th...
Here's what (I believe) happened.
I purchased another Orbi package for my in-laws. I set it up (Using my phone) Yes, go ahead and roll your eyes. :). Note that this was the 3rd time I had done this. (I also did the same thing at an office location with no issues.
somehow - (I'm sure user error): it registered my router (which was already existing) to my father in laws email. I didn't know this until I selected Armor from the dashboard and received the following message:
Your router is registered to (father in laws email). Log in using this account to manage NETGEAR Armor.
We should note that i use my email and my password on the Orbi App to access my home confirguration.
Make sense? Thanks for the time and assistance.