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Forum Discussion
Router registered to wrong email
I was trying to activate netgear armor armor and received a message that my router was registered to another email address (one of my family members who’s orbi I had recently set up). How can I get th...
Reset default config. Corrected the issue. However now I’m receiving an error message stating that The armor activation fails to install. One problem solved a new one begins
I, too, accidentally typed in the wrong email address when setting up the router for my inlaws. But, it is not my email address at all, and I could not confirm, so I have no admin control of the router.
So far (3days) Netgear has not come back on my request to change to my correct email address. As i am leaving for home in another city, I need to complete the setup.
My thought was to do a hard reset of both units, but I fear the Serial Number will continue to be linked to the wrong email address and I will have a brick. Can you confirm that, after a hard reset, you can configure the unit, as new, and associate a new email address to a Serial Number that is already in the system?
- In our case, it was not my mistake. The email address didn’t resemble mine. I submitted a ticket to Netgear and the registration was fixed once I provided proof of purchase. No explanation how this us even possible. However, I have a remaining issue where the other email was used to activate Netgear Armor and I am unable to access this feature on my router. Factory reset led by Netgear rep did not fix this. This issue is supposedly being looked into but no communication in a few weeks.
