RS700 Armor Registered to Old Account; Can't Remove

Thanks DarrenM , I just sent you a message with the case number.

One thing I forgot to mention there, but that I documented in the case, is that this looks like a serious security issue. Imagine I was a bad actor, sold this router to somebody I wanted to try an attack on, telling them how this router with Armor will protect them and all that.

They register the product with their own account, but then I can keep controlling Armor from my original account, without any way to transfer over to them! So I could disable Armor and launch the attack on their network; while they were thinking they were being protected by your premium subscription.

To add more frustration to the “Pro Support” management in this, in the last message you will see, the canned response was “we can’t unregister Armor from the device because it’s been used for more than 30 days”. So… what? Now I need to wait a year to be able to transfer the router and have another person paying for Armor themselves? Shouldn’t your incentive be aligned with disabling already payed (trial) Armor right now, when the owner (me) is requesting this, in order to collect more money from a new subscription from the new customer I’m gifting the router to?

Thanks again Darren.