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Forum Discussion
Share Your NETGEAR Armor Experience
Hello NETGEAR Armor Community!
Thank you to all who have activated your NETGEAR Armor trial and to those who have subscribed to our cyber security service. Since the launch of the service we h...
My experience with Bitdefender is entirely negative. During the trial period I don't believe it gave me anything useful. At the end of the trial period I have not renewed it but it is now blocking websites I could access during the trial period.
I have no ability to access the security controls. When I try to do so I am redirected to the Bitdefender renewal website. This is just outrageous and probably illegal under European law. I would describe it as electronic blackmail.
I have had to revert back to using my Broadband router Wi-Fi to be be able to access my work emails and many other websites. Even the BBC weather site is blocked. The Orbi is currently not fit for purpose and I will return it and expect a full refund if this isn't resolved very quickly.
Had I known about this before purchasing the Orbi I would not have made the purchase. I would strongly recommend people to not buy an Orbi while Netgear operate in this unscrupulous way.
Totally agree. The greedy implementation of Armour in the Orbi app leaves Orbi users not opting in with a Tile that says "Security expired" and cripples the entire Security section.
This is ridicoulous and as a product manager I would be ashamed providing this to my customers. Opting in on add-on services should enhance user experience and provide extra functionality.
BigRune - Thanks for your feedback. During the time you had the Armor Trial activated, were you able to get in contact with our Support Team letting them know of the issues you experienced?
Thanks,
Christian
- No, I did not contact support. I assumed that the degraded performance was a consequence of using Armor. I actually decided to opt out of the service immidiately but could not find a easy way to do it.
Welsh_Steve - If you're Orbi router continues to block sites that you need access to, please send me a message with your contact info and serial number.
Thanks,
Christian
