Share Your NETGEAR Armor Experience

I ordered the Orbi Mesh WiFi system in December for a house we were constructing. We moved in 10 days ago (April 12) and I immediately set it up. The product worked great. I really was happy. But then I received an offer from you for a trial of your Armor program to protect against viruses. I clicked on the offer to get more info and was shocked to discover I was automatically subscribed for the free 1 month trial. I tried to cancel the service, but the trial was still active. I could not “de-activate” the service.
Unfortunately, when I accidentally activated the service, Armor BLOCKED several crucial websites, including those required the next morning for work, most notably access to an online board meeting of a $1 billion company in which my wife was responsible to participate (she is the VP of Investor Relations). I spent all afternoon trying to de-activate the service, but the Netgear reps couldn’t help me (I had already tried their “solution"). Also, one of your reps disconnected me on my service call.

I would return the product, but since I didn't install it within a month (I was waiting to get into our new house) Amazon won't refund my money.

I can’t use a product that doesn’t work as I had expected. It worked great until the “trial activation” for a product you and Bit Defender offered.