Forum Discussion

NETGEAR Employee Retired

Feb 18, 2020

Share Your NETGEAR Armor Experience

Hello NETGEAR Armor Community! Thank you to all who have activated your NETGEAR Armor trial and to those who have subscribed to our cyber security service. Since the launch of the service we h...

Christian_R

NETGEAR Employee Retired

Apr 28, 2020

Hello bsharper53,

Thank you for your feedback! We have an article available which provides steps on how to unblock URLs in NETGEAR Armor (below). May you let us know if you were able to successfully disable Armor using the Orbi app over the weekend?

https://kb.netgear.com/000061715/How-do-I-unblock-URLS-in-NETGEAR-Armor

Thanks,

Christian

bsharper53

Aspirant

Apr 29, 2020

Chris-I don't believe you understood my issue. I don't want to know how to unblock a website. I want to know how to remove Armor from my Orbi Wifi System completely (especially since I was enrolled in a deceptive way). Your "customer service representatives" did not know how to remove Armor. Your directions for unblocking are too complex when one is perusing corporate websites for work. I used to like and trust Netgear, but after this experience, I don't think I will ever do so again.

Christian_R
NETGEAR Employee Retired
Apr 29, 2020
Hi bsharper53,

I'd like to assist with support following up on your case. Please send me a private message with your email address and case number(s).

Thanks,

Christian
- bsharper53
  Aspirant
  May 14, 2020
  Christian - How do I contact you via private message as you requested?
  - plemans
    Guru - Experienced User
    May 14, 2020
    bsharper53 simply click on Christian's name. That'll take to the profile and there's an option to "send user a private message"