Share Your NETGEAR Armor Experience

Hi Christian_R:  you'd asked me to set up a ticket. That went badly, so here is some constructive feedback for you:

1) I was only able to interact with Armor through the Mobile App.  When I see it in the Router login, I should be able in some way to interact with it.

2) At one point, I managed to get into a web portal related to Armor. That appeared to be useful, I have no idea how I got there or how to get back again.

3) I had to use the Mobile App to disable Armor.  I was not finished with my trial period.  I have no visibility into whether Netgear / Bitdefender is going to bill me at the end or the trial period, but if that happens I'll be reversing the charge (just FYI).

4) When you e-mail a notification that my ticket has been updated, the e-mail should contain a link to at least let me go to My Support and/or login so I don't have to go find the site and drill down to get into my ticket.

5) Reference Case #: 43178179. My first reply apparently disappeared, I wrote a second one ending in "please reply to this so that I know my response was received"...no response, had to ping again ("anyone home?") and eventually got a generic "let's reset the router" suggestion.  I've already read on others' posts how at best that just buys time before the problem returns, so no.

6) I need a way to examine something Armor detects & blocks and either whitelist it or report that it's a false positive.  "A Spam attempt" kept showing up with no way for me to a) see the details or b) take action if Armor was wrong.

That's all the feedback specific to Armor I have. I do have other items related to Netgear and BitDefender if you feel they would be useful.

I've been a Netgear customer for about a decade now. This is a surprising disappointment.