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Forum Discussion

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 18, 2020

Share Your NETGEAR Armor Experience

Hello NETGEAR Armor Community!    Thank you to all who have activated your NETGEAR Armor trial and to those who have subscribed to our cyber security service. Since the launch of the service we h...
CanadianGuy's avatar
CanadianGuy
Guide
Jan 03, 2021

After some heroics to reach support re: Armor issues, it finally came out in the wash (and 5+ hours of data collection) that both Netgear and Bitdefender are selling subscriptions without having complete integration between the 2. After producing the purchase confirmation/activation email, Netgear had absolutely no record of my subscription. Apparently the only way to have Armor work was to do a 'shock' reset of the router with latest firmware. Issue now sent to engineering with hopes of another firmware update :(