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Forum Discussion
Share Your NETGEAR Armor Experience
Hello NETGEAR Armor Community!
Thank you to all who have activated your NETGEAR Armor trial and to those who have subscribed to our cyber security service. Since the launch of the service we h...
After some heroics to reach support re: Armor issues, it finally came out in the wash (and 5+ hours of data collection) that both Netgear and Bitdefender are selling subscriptions without having complete integration between the 2. After producing the purchase confirmation/activation email, Netgear had absolutely no record of my subscription. Apparently the only way to have Armor work was to do a 'shock' reset of the router with latest firmware. Issue now sent to engineering with hopes of another firmware update :(
CanadianGuy wrote:... both Netgear and Bitdefender are selling subscriptions without having complete integration between the 2. After producing the purchase confirmation/activation email, Netgear had absolutely no record of my subscription. ...
Netgear does sell Netgear Armor licenses (under some terms), while Bitdefeder is selling Bitdefender/Total Security licenses (under different terms). Obviously the license base differs and so does the integration e.g. non-Armor devices won't be integrated into the Netgear environment. Or isn't this not obvious enough?
- I find the biggest problem is how slow the updates to the basic program are in being introduced in Armour. I have problem that's been fixed in a version some weeks old now but not yet available in NG Armour.
No, these are not differing service-level licenses; these are for the identical intended service targets--Netgear Armor subscription with no extras. It turns out through the support escalation that purchasing a subscription through the user-interface (i.e. desktop) or in-app can go through either vendor, which is what caused the deep problems in my case. No, not so obvious.