Share Your NETGEAR Armor Experience

Hi - 

I'd love to share my Netgear Armor experience.

I have an RBR750, purchased 6 months ago to replace a Netgear Nighthawk to gain mesh and home device network security, firmware is latest.  I have the same issue on all of my streaming devices - Armor on, buffering, Armor off, no buffering AT ALL.  It is pretty clear Armor is causing the problem.  And it's pretty clear from all of the posts in the forums that Armor is 1. confusing/frustrating to install/monitor (the app is horrid: very sparse Armor installation instructions, and Armor, when installed and on, the app doesn't even reflect devices correctly, yet the website does), 2. causes dropping or throttling of your internet connection or is doing some kind of scan that interferes with it and 3. that Netgear support has degraded to the point that now you actually have to pay them to get an answer to an issue they created if you've owned your product more than 90 days (and good luck then even finding a tech that can answer your question and even more good luck getting a solution because this situation has existed since this partnership).  There is no amount of rebooting, uninstalling/reinstalling, etc. that fixes it and apparently, it's a known issue that they so far haven't been able to fix or are unwilling to address.

It is absolutely ridiculous that Netgear/Bitdefender released this device in this state.  Netgear should offer refunds to their customers for this router, since a big selling point was the Bitdefender being built in and working.  I am now not a fan of Netgear, nor Bitdefender.  So unfortunate after probably 20 years of owning Netgear products, but my next router will not be a Netgear and I will definitely think twice before purchasing any Bitdefender product!