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Forum Discussion

user11111's avatar
user11111
Aspirant
Jun 17, 2021

Something Went Wrong, Try Again Error Messgae

When trying to access the orbi app on my andriod, not a problem, but when I try to access the Armor Security Tab through the app, it opens but doesnt refresh and error messgae (Something Went Wrong, ...
Meankitty13's avatar
Meankitty13
Aspirant
Jun 20, 2021
I am having the same issue today. Reboot my RBK852 Router + 1 Satellite but no help! Uninstall and reinstall the Netgear Orbi APP on my Android phone did not help either. My phone support is out of 90 days period. Did you have any luck? Thanks.
  • user11111's avatar
    user11111
    Aspirant
    Jun 20, 2021
    No luck so far. I tried all the same and nothing. Not sure why support for their software subscription of their supported software should run out. 90 days for product support is rather worthless as well. If I can't get it to work, surely won't be renewing anytime soon. Waste of money to purchase security software that doesn't seem to work
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 25, 2021

      Hello,

       

      Thanks for sharing your experience. May you provide the following info for us to look into this further. 

       

      Router Model:

      Router Firmware Version:


      Thanks,

      Christian 

      • user11111's avatar
        user11111
        Aspirant
        Jun 25, 2021

        Model RBR50

        Firmware Version V2.7.2.104