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user11111's avatar
user11111
Aspirant
Jun 17, 2021

Something Went Wrong, Try Again Error Messgae

When trying to access the orbi app on my andriod, not a problem, but when I try to access the Armor Security Tab through the app, it opens but doesnt refresh and error messgae (Something Went Wrong, ...
user11111's avatar
user11111
Aspirant
Jun 20, 2021
No luck so far. I tried all the same and nothing. Not sure why support for their software subscription of their supported software should run out. 90 days for product support is rather worthless as well. If I can't get it to work, surely won't be renewing anytime soon. Waste of money to purchase security software that doesn't seem to work
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 25, 2021

Hello,

 

Thanks for sharing your experience. May you provide the following info for us to look into this further. 

 

Router Model:

Router Firmware Version:


Thanks,

Christian 

  • user11111's avatar
    user11111
    Aspirant
    Jun 25, 2021

    Model RBR50

    Firmware Version V2.7.2.104

    • cjharrison's avatar
      cjharrison
      Guide
      Jun 28, 2021

      Hi, 

       

      I am getting exactly the same issue. Have activated Armor and says this is working, however it has not completed and vulnerbility scans or detected any new devices on the network.

       

      When i go into the securtiy tab on the app, i get the message something went wrong, try again.

       

      Shows i have vulnerbilities, but when i click on them nothing appears.

       

      Setup as below:-

       

      Model NameDevice NameCurrent VersionStatus
      RouterLBR20LBR20V2.6.4.2No new firmware version available.
      SatelliteRBS50Bedroom SatelliteV2.7.2.104No new firmware version available.
      SatelliteRBS50Office SatelliteV2.7.2.104No new firmware version available.

       

      Please advise.

      • mondrin's avatar
        mondrin
        Guide
        Jun 29, 2021

        I have this exact same issue with my CBR750/RBS750 setup

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 29, 2021

      Hello Community, 

       

      I recommend checking for a firmware update and reinstalling the Orbi app. 

       

      cjharrison - Is there an error occurs or message that displays? 

       

      Regards,

      Christian 

      • cjharrison's avatar
        cjharrison
        Guide
        Jun 29, 2021
        No error codes or anything, just that it is disconnected from access anywhere. Toggling this on and off doesn't restore the service.

        I also believe armour has stopped working with out anywhere access as vulnerability scans have stopped on new devices. I'm guessing these are performed off device and require a connection.

        If I do a full reboot, service is temporarily restored.