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Forum Discussion
user11111
Jun 17, 2021Aspirant
Something Went Wrong, Try Again Error Messgae
When trying to access the orbi app on my andriod, not a problem, but when I try to access the Armor Security Tab through the app, it opens but doesnt refresh and error messgae (Something Went Wrong, ...
user11111
Jun 20, 2021Aspirant
No luck so far. I tried all the same and nothing. Not sure why support for their software subscription of their supported software should run out. 90 days for product support is rather worthless as well. If I can't get it to work, surely won't be renewing anytime soon. Waste of money to purchase security software that doesn't seem to work
Christian_R
Jun 25, 2021NETGEAR Employee Retired
Hello,
Thanks for sharing your experience. May you provide the following info for us to look into this further.
Router Model:
Router Firmware Version:
Thanks,
Christian
- user11111Jun 25, 2021Aspirant
Model RBR50
Firmware Version V2.7.2.104
- cjharrisonJun 28, 2021Guide
Hi,
I am getting exactly the same issue. Have activated Armor and says this is working, however it has not completed and vulnerbility scans or detected any new devices on the network.
When i go into the securtiy tab on the app, i get the message something went wrong, try again.
Shows i have vulnerbilities, but when i click on them nothing appears.
Setup as below:-
Model Name Device Name Current Version Status Router LBR20 LBR20 V2.6.4.2 No new firmware version available. Satellite RBS50 Bedroom Satellite V2.7.2.104 No new firmware version available. Satellite RBS50 Office Satellite V2.7.2.104 No new firmware version available. Please advise.
- mondrinJun 29, 2021Guide
I have this exact same issue with my CBR750/RBS750 setup
- Christian_RJun 29, 2021NETGEAR Employee Retired
Hello Community,
I recommend checking for a firmware update and reinstalling the Orbi app.
cjharrison - Is there an error occurs or message that displays?
Regards,
Christian
- cjharrisonJun 29, 2021GuideNo error codes or anything, just that it is disconnected from access anywhere. Toggling this on and off doesn't restore the service.
I also believe armour has stopped working with out anywhere access as vulnerability scans have stopped on new devices. I'm guessing these are performed off device and require a connection.
If I do a full reboot, service is temporarily restored.