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mwoods's avatar
mwoods
Follower
Feb 23, 2019

states that the IP address is managing this device

when trying to go through steps to reset my password, using admin the password takes me to a screen sayibg the IP address is managing this device and options to click on wont respond

1 Reply

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 25, 2019

    Hi mwoods,

     

    Welcome to the community!

     

    That indicates that another device is logged in to the router UI. You can try using another browser and/or device. If the issue will persist, restoring the router back to factory settings will be an option.

     

    Dexter

    Community Team