Talking to Bitdefender support

My subscription for Netgear Armor hasn't worked. It doesnt activate on router. Netgear has referred to Bitdefender. I gave up.

October 21, 2023, 3:13 am - BITDEFENDER SUPPORT. : Hello ME. How may I help you?
October 21, 2023, 3:13 am - ME : Netgear Armor doesn't activate. Subscription. YYYYY router serial.
October 21, 2023, 3:13 am - BITDEFENDER SUPPORT. : Please allow me a couple of moments to locate your account, thank you! 
October 21, 2023, 3:15 am - BITDEFENDER SUPPORT. : I checked your account and I noticed that you have active the following subscriptions: 
October 21, 2023, 3:15 am - BITDEFENDER SUPPORT. : Netgear Armor (pro) valid until 01/11/2023
October 21, 2023, 3:15 am - BITDEFENDER SUPPORT. : Netgear Armor (pro) valid until 11/06/2024.
October 21, 2023, 3:16 am - ME : 01/11/23 doesnt activate on router despite several attempts. And resets iof router. Netgear refers to you. I have a previous support case but no reply from you.
October 21, 2023, 3:17 am - ME : The router in question is downloaded to Netgear RBR50 with serial YYYYY
October 21, 2023, 3:21 am - BITDEFENDER SUPPORT. : Allow me a moment, please!
October 21, 2023, 3:22 am - ME : I have sent Netgear the error logs. Then they referred to you. With no reply.
October 21, 2023, 3:27 am - BITDEFENDER SUPPORT. : I understand. 
October 21, 2023, 3:28 am - BITDEFENDER SUPPORT. : You new subscription is already active on your account. 
October 21, 2023, 3:28 am - BITDEFENDER SUPPORT. : So, when the old one will expire the new one will take place automatically.
October 21, 2023, 3:28 am - ME : OK, but it doesn't work!
October 21, 2023, 3:29 am - ME : It doesn't work. See attached file.
October 21, 2023, 3:29 am - BITDEFENDER SUPPORT. : You are trying to use again the activation code?
October 21, 2023, 3:30 am - ME : It doesnt work . Se attached file.
October 21, 2023, 3:31 am - ME : I can't activate the subscription.
October 21, 2023, 3:31 am - ME : What to do?
October 21, 2023, 3:32 am - BITDEFENDER SUPPORT. : Your subscription is already active on your account, you don't need to activate it again. 
October 21, 2023, 3:34 am - ME : But it is not active on router, it doesn't work.
October 21, 2023, 3:35 am - ME : Activation failed!
October 21, 2023, 3:36 am - ME : Do you see the attached files?
October 21, 2023, 3:36 am - BITDEFENDER SUPPORT. : Yes. Please allow me a moment!
October 21, 2023, 3:39 am - ME : Do you have a subscription code that I can test on this webpage to see if it works? XXXX
October 21, 2023, 3:41 am - ME : For the current subscription that expires 31 October.
October 21, 2023, 3:43 am - BITDEFENDER SUPPORT. : At this moment, you have on your central account 2 Netgear subscriptions active. You don't need to activate the new one again because it is already active. When the old one will expire, the new one will take place automatically.
October 21, 2023, 3:44 am - BITDEFENDER SUPPORT. : Activation code can be used just one time, that's why you receive an error.
October 21, 2023, 3:44 am - ME : But it doesn't work, it has not been activated. It is not running on router.
October 21, 2023, 3:45 am - ME : I give up. Thank you.