Trying to cancel my Netgear Armor Subscription

Question

This has to be the most ridicules waste of time and money. I bought the Nighthawk for my home and was impressed with it, till within 6 months it just broke down. It refused to connect to anything in my home and would cut off the internet randomly. I made peace with the lost of about $250 for that piece of junk from Amazon but now I've got this Netgear Armor Subscription, which is a nightmare due to the fact that I don't use the service at all. They make you jump through so many hoops to cancel it, and you have to e-mail them at customer support to remove the subscription service. I've been charged $70 the past 2 years and was thinking to myself, well, my Debit Card linked to my Paypal will expire soon before 2023, this should be an easy solution to get out of this useless service.... Nope, They charged my other Credit Card on my Paypal... Wow, now I've got to endlessly deal with this until they decide to e-mail me back to cancel my subscription. I've given them all the information about the router that was requested in the Help Section for Canceling Netgear Armor (Serial Number) etc. Below is the E-Mail sent to&nbsp;customer.service@netgear.com. What do I have to do exactly to remove this payment for a service that I do not use? It has been over 24 hrs. since the email was sent.
&nbsp;
Nighthawk AC4000 3x3 Tri-band WiFi Router (R8000P)
Registered on:&nbsp;2020-11-29
Purchased:&nbsp;2020-11-29
&nbsp;
Hello,
&nbsp;
Please cancel my&nbsp;subscription to Netgear Armor.&nbsp;
&nbsp;
Sincerely,
&nbsp;
D. Rose

Drose · Answer

Thank you for the reply, I was unaware that the serial number was an issue. The Nighthawk is being used as a spaceship currently for fun, so I hope no one could use that information against me. I’ll keep my experience with this up to date. Contacting customer service.

plemans · Answer

&nbsp;A couple things.&nbsp;
1. Don't post your serial number online.&nbsp;
2. it can take more than 24 hours
3. This is the community forum where members of the public help out. There's a random mod on here (&nbsp;KevinLiT&nbsp;) that can help but its better to actually contact customer service.&nbsp;

plemans · Answer

I'm hoping a mod helps out. Not 100% but there's always a chance.&nbsp;
What actual nighthawk is it? Some have pretty active 3rd party firmware for them that are pretty good.&nbsp;
And we're pretty good at troubleshooting on here. Maybe it isn't a "spaceship" after all and could be fixed/restored/used.&nbsp;

Drose · Answer

I did as you suggested and tried calling Customer Care 1-888-638-4327 (Note: Automated System was vague on options, so had to just press "1" button to get Technical Support then was transferred to Customer Care). They were able to create an Open Case for Netgear Armor cancellation. I needed to give them my Serial Number, E-Mail, and Phone number to start the cancellation process with their Customer Care Team. *Refund Process consisted of these steps: (1.) I had to login to mynetgear.com then choose under Profile the "My Support" Tab. (2.) Select the Open Case Number for my Netgear Armor Cancellation. (3.) I had to upload the Netgear Receipt with invoice number for purchase of 1 Year Netgear Armor Service from my E-mail address.*The 30 min. phone call with them went pretty smoothly, and now I'm expecting to see an E-mail from them in the next 48 Hrs.&nbsp;Thanks for the information Plemans, but unfortunately I have no use for the Nighthawk "Spaceship" Router since I've been using my Internet Service Provider's wireless modem router the past 2 years.&nbsp;Here is the information from Amazon:&nbsp;NETGEAR Nighthawk X6S Smart Wi-Fi Router (R8000P) - AC4000 Tri-band Wireless Speed (Up to 4000 Mbps) | Up to 3500 Sq Ft Coverage &amp; 55 Devices | 4 x 1G Ethernet and 2 USB Ports&nbsp;Nighthawk Issue:*from my memory 2 years ago*(1.) The lights would have a weird&nbsp;flicker, be super dim or would not come on for internet.&nbsp;(2.) I could plug in and use my old&nbsp;Netgear Cable Modem Wi-Fi Router Combo C6250 with no issues.(3.) If by some miracle the NightHawk decided to work after a Hard Factory Reset then I would randomly get a disconnection from the internet, slow buffering for Netflix / Hulu / Youtube etc. randomly, or eventually everything would stop then I would have to Hard Factory Reset it again. *Honestly, I have nightmares about the process of resetting it over, over, over again.* The App was sometimes torturous due to the fact (1) it couldn't find the Nighthawk from time to time. (2) My Login / Password *That was correct* would not take sometimes (3) It would glitch out so bad that I would just have uninstall the App on my Phone then reinstall to work with it again. *This also was is in 2020, so there might just been some bad juju there anyways*&nbsp;Thanks again Plemans for pointing me in the right direction.

Forum Discussion

Trying to cancel my Netgear Armor Subscription

Nighthawk AC4000 3x3 Tri-band WiFi Router (R8000P)

Registered on: 2020-11-29

Purchased: 2020-11-29

4 Replies