Trying to reactivate expired Armor on RBR50. Cannot due to "This plan is not available".

Hi, I've had my RBR50 for some time and wanted to subscribe to Armor. When I follow the directions on Netgear's site I get an error reporting "This plan is not available". I've power cycled, che...

KevinLiT
Aug 24, 2022
Hello DaveAU,

Welcome to the NETGEAR Community!

I understand that you are not able to renew your Armor plan due to your desired plan not being available.

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

plemans

Guru - Experienced User

Aug 22, 2022

What firmware is on the router? (and the satellites)

DaveAU
Tutor
Aug 22, 2022
V2.7.3.22 on both.
- plemans
  Guru - Experienced User
  Aug 22, 2022
  Theres a newer 2.7.4.24
  
  Have you tried manually updating to that and activating?
  - DaveAU
    Tutor
    Aug 23, 2022
    I've checked for updates with the Orbi app which didn't find an update. I've manually updated the router and satellite to 2.7.4.24.
    
    I am still getting the same error with Armor.

Forum Discussion

Trying to reactivate expired Armor on RBR50. Cannot due to "This plan is not available".