Unable to activate Netgear armor

Any progress on this? 

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wvwavere wrote:

I recently purchased a Orbi 852 set with Armor and Parental control subscriptions.

Activating parental control worked without any issues, but when I attempt to activate Armor from the android app it only gives the option to activate a trial subscription.

If I attempt to activate the trial subscription I get an error saying "failed to subscribe"

When I log in to my.netgear.com I can see both subscriptions for Armor and parental controls.

When I log in to armor.netgear.com it shows I have no subscriptions.

I logged a case with bitdefender who had a look and advised I should talk to netgear as they can't see anything for my account on their side.

I logged a support case with netgear that has now been ongoing for more than a week and all I keep getting is do a factory reset, uninstall the mobile app and reinstall it - which I have done a few times now but still no luck in getting my subscription activated.

Any ideas?

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