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Forum Discussion

JYRover2369's avatar
JYRover2369
Follower
Feb 01, 2021

Unable to start trial for Netgear Armor

I am trying to activate the trial to the Netgear Armor on my RBR20, however, I receive a Failed to Subscribe message along with a message to try again. I have attempted several times but no luck. I h...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Feb 02, 2021

Hi JYRover2369

 

Welcome to NETGEAR Community!

 

Our support team is looking into this issue and would like to work with you. I will PM you requesting for more information.

 

Regards,
Blanca
Community Team

 

  • darkol1's avatar
    darkol1
    Aspirant
    Feb 06, 2021

    Trying to activate and pay for Netgear Armour and keep getting "Activation Failed" - Error Failed to Subscribe. Latest firmware has been applied. 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Feb 08, 2021

      Hi darkol1

       

      Kindly try enabling/disabling remote management using the Orbi App. 

       

      Did you purchase Armor using the Orbi app or a website? 

       

      Regards,
      Blanca
      Community Team

      • darkol1's avatar
        darkol1
        Aspirant
        Feb 09, 2021
        Ok I tried to enable and disable "Remote Management" several times.
        No change to activating ORBI Security for NetGear Armor Trial.
        If that cannot be done then I am at a loss for how to BUY Armor using Orbi app on my iPhone?
        Any thoughts?