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Forum Discussion

JYRover2369's avatar
JYRover2369
Follower
Feb 01, 2021

Unable to start trial for Netgear Armor

I am trying to activate the trial to the Netgear Armor on my RBR20, however, I receive a Failed to Subscribe message along with a message to try again. I have attempted several times but no luck. I h...
Pweissma's avatar
Pweissma
Guide
Feb 21, 2021

I'm also not able to start the free trial. After I hit activate it comes back with "Error -- Failed to subscribe". It's been like this for a long time and I would like to be using the security. Can someone from NG please contact me on this? I looked but can't find a solution.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 23, 2021

    Hello Pweissma,

     

    May you send me a private message and provide the following info:

     

    Email:

    Router Model:

    Router Firmware Version:

    Orbi/Nighthawk App Version:


    Thanks,

    Christian