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Skunky-One's avatar
Skunky-One
Aspirant
Oct 17, 2019
Solved

Unknown Device in Armor, but not in Nighthawk Page

Hi. I've got a weird situation where Armor displays a device connected to my network that doesn't appear when I login to my router. My questions are as follows:

 

1) If I remove the device in Armor, does that just stop armor from looking at it, or am I removing it from my network?

 

2) Is there any way to tell if it's connected to Wifi or a wired connection?

 

3) This isn't my device, so how do I get it off my network?

 

4) Why would this device show up in Armor, but not the router page?

 

The device that shows up is an 

ARRIS SET-TOP BOX

 

Thanks in advance for your help.

  • Skunky-One's avatar
    Skunky-One
    Oct 22, 2019

    I removed the device from my network by increasing the strength of my password, and using access control. This was not my device. I plan to switch to WPA2 Enterprise encryption. That's pretty much kryptonite for hackers, isn't it?

     

    It would be really nice if Netgear could build a radius server into their routers. That's what's needed for WPA2 Enterprise security.  Those servers don't need a lot of horsepower. People have built them with Raspberry Pi model B. That's a 700 MHz processor. I'm not sure if this would be a good idea from a security perscpetive. 

5 Replies

  • ChristineT's avatar
    ChristineT
    NETGEAR Employee Retired
    Oct 17, 2019

    Good afternoon Skunky-One ,

     

    This is an interesting case that may require a little investigation on our part. This doesn't sound like expected behavior. Can you confirm if this is on the admin page via a web browser or via the Nighthawk App? 

     

    I'll be back in touch asap.

     

    Best Regards,

    Christine 

    • Skunky-One's avatar
      Skunky-One
      Aspirant
      Oct 18, 2019

       

       

       

       

       

      There is one thing that shows up in the Nighthawk Admin page which might be it. I read that Arris Set Top boxes can be android devices. At this time, I have no Android devices using 5G wireless. I'm not sure why it would have been given the highest priority. I certainly didn't do that.

       

      Is there any way to tell if that MAC address would show up as an Arris Set Top Box?

       

      I'll attach files showing what I see.