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Forum Discussion
"Unknown error occured" Armor Orbi RBK852
Hi There, I just got my NETGEAR WiFi 6 Orbi AX6000 WiFi 6 Whole Home Mesh WiFi System (RBK852) system. I set up everything up using the Orbi app. All was going well and I activated the 30 day free...
I've done that. Now been waiting nearly a week for any kind of resolution. In all honesty it's not been great service. I'm thinking of sending it back to Amazon and writing a review of how poor your customer services is :(. Amazing hardware just really bad software and customer service.
Hello,
May you send me a private message with your case number(s) and email address and I can look into your case further.
Thanks,
Christian
- Sent you a message
- Christian,
Do we have any update on what's happening here. As discussed it's now been since May this has been happening and still no resolution. Considering the amount I paid for the mesh system the support here is really shocking.- I don't think you'll get much help on the community forum. If you're out of warranty to call, I'd try a factory reset on your Orbi. If that doesn't work, reset and try the original email account you activated with.
- Reset it. Factory reset. Even tried the original email. Still the same issue. It's still in warranty but at the rate it's going the free technical support will end. Makes you wonder if they are doing it on purpose to make the free technical support expire then do nothing.