Forum Discussion

Aspirant

Oct 30, 2020

Unreasonable request from Netgear Support team

I've been working with Netgear support to solve an issue where the Orbi app shows three devices as being "vulnerable" and tells me to update devices. After spending multiple hours on the phone doing...

Rogerbluechip

Aspirant

Oct 30, 2020

Yes, I have Bitdefender Armor installed on all devices. The app doesn't indicate which items are vulnerable. . . . it only says "New Device Unknown". No, I did not purchase the extended support. I'll add screen shots. Netgear has tried to solve this issue, I'll give them that. But after two months of working on it, they are at square one. I didn't get this security issue until they started updating firmware.

Thanks for your response. I'm just frustrated that they can't fix it.

FURRYe38

Guru - Experienced User

Oct 30, 2020

So can you tell us what actual Mfr and model# devices that you have Armor installed on?

This is something to post over in the Armor forum as well as that forum is dedicated to handling and support of Armor:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor