Vulnerability Scans not working as Advertised

Question

I can't say something as simple as "It is not performing vulnerability scans" because on computers where I have BD installed, I run vulnerability scans and they appear to run just fine.&nbsp; They just don't show as having been run on the Device dashboard.&nbsp; Only a small number of smart devices even seem to be recognized by Armor (Orbi sees them all) and only one of the 6 recognized shows as having been scanned after 3 months up and running.&nbsp; I have raised to support and have an open ticket.&nbsp; They've had me power cycle, disable and re-enable, wait a while, and capture debug info, but haven't responded with any advice.&nbsp; Disappointed that it does not work as advertised and I've been looking for help for some time.

Hempierre · Answer

Hello, I have the same problem, not all devices are scanned, they were scanned the 1st time. When I ask for scan all or just one, the wheel turns indefinitely.Nigthhawk AX12 RAX120iPad Pro app.&nbsp;

FURRYe38 · Answer

Keep in contact with NG support.&nbsp;

jdec913 · Answer

I gave it time before responding.&nbsp; I appreciate the advice to keep in touch with NG support, but, it is actually showing up as a ticket with Bitdefender support. Are the wrong people on the job?&nbsp; Now about, "on the job", I responded to their ask on 9/7 with the requested information but have not had a response in over a week.&nbsp; Do you have any advice on what role I can play in keeping in touch with them?

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Vulnerability Scans not working as Advertised

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