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Forum Discussion
Solved
Xbox Download Pauses or Freezes
I’m suddenly experiencing issues with game and app downloads on my RBR850, which I noticed after installing a recent firmware update. It is specific to downloading games and apps on Xbox devices, on ...
Armor is enabled. RBR does not show a pink light when this is happening. Armor did not turn out to be the culprit, but another Security menu feature was.
i continued to investigate and came across the logs available on the RBR web app menu. I filtered for attempted access to blocked sites and services and there were events associated with the Xbox IP address at the times the download issues happening. This prompted me to look at the Security menu, specifically the Blocked Sites settings. Keyword Blocking was set to Always with a couple of entries I vaguely remember making a long time ago. Once I changed the setting to Never, the download pauses issue went away.
If others have this issue, I’d recommend checking the logs and I the security settings.
Is Armor enabled thru Orbi app?
Does the RBR show a front LED as PINK when this happens?
Is the xbox wireless or ethernet connected to the RBR?
Armor is enabled. RBR does not show a pink light when this is happening. Armor did not turn out to be the culprit, but another Security menu feature was.
i continued to investigate and came across the logs available on the RBR web app menu. I filtered for attempted access to blocked sites and services and there were events associated with the Xbox IP address at the times the download issues happening. This prompted me to look at the Security menu, specifically the Blocked Sites settings. Keyword Blocking was set to Always with a couple of entries I vaguely remember making a long time ago. Once I changed the setting to Never, the download pauses issue went away.
If others have this issue, I’d recommend checking the logs and I the security settings.
Glad you got it working and letting us know what the cause was. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡