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Forum Discussion
1st Gen Circle is no longer responding outside my wifi network
I have been using ORBI RBR50 for a number of years with 1st Gen Circle. This has been great at controlling my children's internet usage, and is the sole reason I selected Orbi. In the past few week...
Agree we have three threads now with the same issue. It is not an isolating problem. I can confirm that I had the issue on the latest and the previous firmware of my router. So the issue must be in the actual app since that was item that has changed. After the latest update I noticed that I can't connect to circle from outside my wifi anymore. So I would assume that circle is working on this with the highest priority to fix this but it seems no one really is working on this !!
Hello MattMacknamara
and coupeborgward ,
Thank you for your clarification on the issues that you are having with the anywhere access feature with Circle. If you are using an RBR50 please ensure that you on on the current FW 2.7.5.4. For the RBR20 the current FW version at this time is FW 2.7.4.24.
Navigate to the links below if your FW is not current:
Please navigate to the link below for the download file for RBK50:
https://www.netgear.com/support/product/RBK50#download
Please navigate to the link below for the download file for RBK20:
Orbi RBK22 | WiFi System | NETGEAR Support
For more information on manually updating your Orbi Mesh Systems please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Once you have verified that your Orbi Mesh System FW is current Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
PM is in your inbox Kevin.
Hi Kevin, I have made sure the firmware is up to date. The issue persists. I have PM'd you. w
Hi,
I've been having exactly same problem. Do you have a solution for this issue and do users of current generation have same problem too?
Cheers,
Jason
It seems it is a wide spread problem and I don't think we have a solution or a work around at this stage. Still waiting for one but it seems that this is not high priority for the netgear/circle team.
An update would be nice like -> we were able to reproduce this issue in our lab.
I bought the Orbi for exactly that feature otherwise I would have properly bought a different router. Sigh