1st Gen Circle is no longer responding outside my wifi network

Hello MattMacknamara 

and coupeborgward ,

Thank you for your clarification on the issues that you are having with the anywhere access feature with Circle. If you are using an RBR50 please ensure that you on on the current FW 2.7.5.4. For the RBR20 the current FW version at this time is FW 2.7.4.24.

Navigate to the links below if your FW is not current:

Please navigate to the link below for the download file for RBK50:
https://www.netgear.com/support/product/RBK50#download

Please navigate to the link below for the download file for RBK20:

Orbi RBK22 | WiFi System | NETGEAR Support

For more information on manually updating your Orbi Mesh Systems please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

Once you have verified that your Orbi Mesh System FW is current Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team