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Forum Discussion

MattMacknamara's avatar
MattMacknamara
Star
Jan 20, 2023

1st Gen Circle is no longer responding outside my wifi network

I have been using ORBI RBR50 for a number of years with 1st Gen Circle. This has been great at controlling my children's internet usage, and is the sole reason I selected Orbi.  In the past few week...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Feb 27, 2023

Hello MattMacknamara 

and coupeborgward ,

 

Thank you for your clarification on the issues that you are having with the anywhere access feature with Circle. If you are using an RBR50 please ensure that you on on the current FW 2.7.5.4. For the RBR20 the current FW version at this time is FW 2.7.4.24.

 

Navigate to the links below if your FW is not current:

 

Please navigate to the link below for the download file for RBK50:
https://www.netgear.com/support/product/RBK50#download

 

Please navigate to the link below for the download file for RBK20:

Orbi RBK22 | WiFi System | NETGEAR Support

 

For more information on manually updating your Orbi Mesh Systems please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

 

Once you have verified that your Orbi Mesh System FW is current Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

 

Best,
Kevin
Community Team

 

Reefer's avatar
Reefer
Initiate
Mar 13, 2023

Hi,

I've been having exactly same problem. Do you have a solution for this issue and do users of current generation have same problem too?

Cheers,

Jason

  • coupeborgward's avatar
    coupeborgward
    Tutor
    Mar 16, 2023

    It seems it is a wide spread problem and I don't think we have a solution or a work around at this stage. Still waiting for one but it seems that this is not high priority for the netgear/circle team.

     

    An update would be nice like -> we were able to reproduce this issue in our lab.

     

     I bought the Orbi for exactly that feature otherwise I would have properly bought a different router. Sigh