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Solved
Can no longer access remotely access Circle on my Netgear Orbi router RBR20
Hello,
I can no longer access remotely access Circle on my Netgear Orbi router RBR20. This problem started happening in the last 1-2 weeks. Prior to the last 1-2 weeks I have accessed Circle re...
Message from Netgear Support for information:
"...We got some update from Circle team that there are some issue on server side but they are able to fix it now. Please continue to test it for couple more days and confirm if the issue is already resolve."
Hello Napkcin and treaders76 ,
Thank you for your clarification on the issues that you are having with the anywhere access feature with Circle. If you are using an RBR50 please ensure that you on on the current FW 2.7.5.4. For the RBR20 the current FW version at this time is FW 2.7.4.24.
Navigate to the links below if your FW is not current:
Please navigate to the link below for the download file for RBK50:
https://www.netgear.com/support/product/RBK50#download
Please navigate to the link below for the download file for RBK20:
Orbi RBK22 | WiFi System | NETGEAR Support
For more information on manually updating your Orbi Mesh Systems please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Once you have verified that your Orbi Mesh System FW is current Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
Hi Kevin,
My Orbi RBR20 is running the latest firmware V2.7.4.24.
I am now in contact with the Netgear support team's Ellaine & Von under NETGEAR Support Case # 47032881.
I have tried a factory reset of the router and all satellites but this did not work. Running a power cycle, configuring the DNS and using another phone to install the Circle app on are the latest suggestions. I have yet to run a power cycle, configure the DNS to specific settings and install circle on another phone as I need to source another phone.
Regards,
Ben
Same here, i cannot remote access circle apps for a few months. Anyone got any reply or solution from Netgear support? I am very disappointed the orib router are failed to remote access during this period.
Ben, any luck with Netgear support?
- No, not yet.
I tried all the steps per my Feb 28 post. Did not fix the problems. Still cannot access Circle remotely. Still cannot access my Circle passcode under “Manage”. Still do not receive text messages from Circle in order to access my passcode.
Netgear plan to call me in a few days.Yep did the same. Updated the router and circle to the latest firmware. Reset the app and my router and still have the same issue. Shouldn't be hard to reproduce this in their lap. Don't understand why it takes so long to fix it.