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Solved
Can no longer access remotely access Circle on my Netgear Orbi router RBR20
Hello,
I can no longer access remotely access Circle on my Netgear Orbi router RBR20. This problem started happening in the last 1-2 weeks. Prior to the last 1-2 weeks I have accessed Circle re...
Message from Netgear Support for information:
"...We got some update from Circle team that there are some issue on server side but they are able to fix it now. Please continue to test it for couple more days and confirm if the issue is already resolve."
Hi Kevin,
My Orbi RBR20 is running the latest firmware V2.7.4.24.
I am now in contact with the Netgear support team's Ellaine & Von under NETGEAR Support Case # 47032881.
I have tried a factory reset of the router and all satellites but this did not work. Running a power cycle, configuring the DNS and using another phone to install the Circle app on are the latest suggestions. I have yet to run a power cycle, configure the DNS to specific settings and install circle on another phone as I need to source another phone.
Regards,
Ben
Ben, any luck with Netgear support?
- No, not yet.
I tried all the steps per my Feb 28 post. Did not fix the problems. Still cannot access Circle remotely. Still cannot access my Circle passcode under “Manage”. Still do not receive text messages from Circle in order to access my passcode.
Netgear plan to call me in a few days.Yep did the same. Updated the router and circle to the latest firmware. Reset the app and my router and still have the same issue. Shouldn't be hard to reproduce this in their lap. Don't understand why it takes so long to fix it.