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Forum Discussion
Solved
Can no longer access remotely access Circle on my Netgear Orbi router RBR20
Hello,
I can no longer access remotely access Circle on my Netgear Orbi router RBR20. This problem started happening in the last 1-2 weeks. Prior to the last 1-2 weeks I have accessed Circle re...
Message from Netgear Support for information:
"...We got some update from Circle team that there are some issue on server side but they are able to fix it now. Please continue to test it for couple more days and confirm if the issue is already resolve."
I tried the software update and everything and still the same. I'm not entitled to open a support request with Netgear cause my Orbi already passed the support period. The Circle service is a subscription and remote access control is one of the main features, if it doesn't work anymore it is not worth to continue with this. I'll be looking at moving to Eero and the equivalent Circle service.
Try this Netgear support page
https://my.netgear.com/support/contact.aspx
Select "I have a Subscription service" and go from there. See attached screenshot.
This is how I managed to contact Netgear customer support regarding my Circle subscription remote access issue.
Even though my Netgear Orbi support period has ended.
My support ticket has now been escalated to a higher tier. I hope they have some suggestions to fix this.
