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mckmck's avatar
mckmck
Aspirant
Jun 08, 2020
Solved

Cannot turn on Circle

Cannot turn on Circle I have not been able to turn on Circle for my router. If I login via the Nighthawk app, there is no parental controls option. If I login via the computer, the Parental Controls ...
  • mckmck's avatar
    mckmck
    Jun 09, 2020

    With enough poking around, I found the solution to my problem.  The AP mode had been turned on in the advanced settings for some reason.  As soon as I turned this back to router mode, I was able to turn Circle back on.  All is working fine now.  Steps below in case you have a similiar issue.

     

    1. Logon to routerlogin.net
    2. Go to Advanced tab -> Advanced Setup -> Router/AP/Bridge/Repeating Mode
    3. Make sure AP mode is not selected (Parental Controls including Circle are not supported in AP mode)

     

    Picture attached to show where this is found.

mckmck's avatar
mckmck
Aspirant
Jun 09, 2020

With enough poking around, I found the solution to my problem.  The AP mode had been turned on in the advanced settings for some reason.  As soon as I turned this back to router mode, I was able to turn Circle back on.  All is working fine now.  Steps below in case you have a similiar issue.

 

  1. Logon to routerlogin.net
  2. Go to Advanced tab -> Advanced Setup -> Router/AP/Bridge/Repeating Mode
  3. Make sure AP mode is not selected (Parental Controls including Circle are not supported in AP mode)

 

Picture attached to show where this is found.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 11, 2020

    Hi mckmck,

     

    Thanks for sharing your experience as it may help others who may experience the same issue. 


    Christian