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mc510's avatar
mc510
Guide
May 29, 2019

Can't create account to use Circle

Trying to get Circle going on my R7000. I enabled it on my router, then downloaded the Circle app on my Android device ... app says my router is compatible, I use the app to log in to my router accou...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 03, 2019

Hi mc510, were you able to get this sorted out?

 

Dexter

mc510's avatar
mc510
Guide
Jun 07, 2019

Hi again, sorry it took me a while to find the time to do the reset/reconfigure. I did it yesterday, but am still having the same problem with the Circle app (Android) saying that it can't connect to Circle.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 10, 2019

    Hi mc510, please enable your Private Messaging since I will send you a message. Thanks!

     

    Dexter

    • mc510's avatar
      mc510
      Guide
      Jun 10, 2019
      I’m feeling kind of stupid here, but I can’t find where I am supposed to enable private messages. (Currently using iOS Safari mobile browser, if that matters)
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 11, 2019

      Hi mc510, you can click on your profile and go to My Settings > Preferences > Private Messenger > Check Turn on private messages.

       

      Dexter

      • mc510's avatar
        mc510
        Guide
        Jun 12, 2019

        found it. PM now activated.