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Forum Discussion
Kodimerlyn
Feb 07, 2019Aspirant
Changing Open DNS login information
I am attempting to purchase Circle premium for my R6400, AC1750 router.
I am told my router is not compatible, even though it is LISTED as a compatible router.
Instructed to login to parental...
- Feb 17, 2019
Thanks for responding.
Have you tried turning off (set it to disabled) the Live Parental Control feature itself to see if the issue will persist? Are you accessing the sites via an app or a browser (Chrome etc.)? You can also try setting up a bypass account if that's an option.
Dexter
Community Team
DexterJB
Feb 11, 2019NETGEAR Moderator
Hi Kodimerlyn,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
Kodimerlyn
Feb 15, 2019Aspirant
Thank you for getting back to me. I managed to create an open DNS account and login. Changed my settings and now I cannot access any dating sites. I would not normally care except I am subscribed to one which I paid for, and my neighbour uses my wifi and she uses several and cannot access any of them. This is frustrating in the extreme! Not sure yet if this also affects my PC or only mobile devices. But I only access this site from a mobile device as does my neighbour. I have changed my parental control settings to filter nothing using the Netgear Genie app. This has not changed anything and I still cannot access any of them. Not even the one I have paid for.
- DexterJBFeb 17, 2019NETGEAR Moderator
Thanks for responding.
Have you tried turning off (set it to disabled) the Live Parental Control feature itself to see if the issue will persist? Are you accessing the sites via an app or a browser (Chrome etc.)? You can also try setting up a bypass account if that's an option.
Dexter
Community Team
- DexterJBFeb 21, 2019NETGEAR Moderator
I would like to follow up and check if you are still experiencing the issue.
Dexter
Community Team