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DBVicAU's avatar
DBVicAU
Tutor
Apr 10, 2021

Circle - "something went wrong" (RBR40)

Hi It would appear that since 2.6.2.140 firmware update on my RBR40, Circle has stopped working. I can disable it on the router and enable it via the app - it then shows as enabled on the route...
  • DBVicAU's avatar
    DBVicAU
    Tutor
    Apr 15, 2021

    Thanks Christian

     

    I did try the older firmware, no luck.  

    Netgear has also called me and spent ~2 hours trying to resolve the issue without any luck.  It may be their firmware has not been working corectly with some models of router for a while.  They're going to come back to me with a potentially beta / early release of firmware to test.

     

    Thanks again
    DB

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 21, 2021

      Hi DB, 

       

      Thanks for the update! Has our support team been able to follow up with you? 

       

      Regards,

      Christian 

       

      • DBVicAU's avatar
        DBVicAU
        Tutor
        Apr 22, 2021

        Hi Christian

         

        Thanks for the follow up. 

        I was sent a beta firmware, but it appears to be for the wrong build of software so I've questioned this and am awaiting a response.\

         

        I will update here once I have it and have been able to test it. 


        Thanks
        Darren