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Forum Discussion
Circle 1st gen App no longer implements internet limits
In the last several days to week all limits that can be set on the app no longer function. For example if a profile is only limited to two hours of Internet use a day - the app usage for that profile...
It did the first time, but not the next time it happened. And I have been charged the yearly fee twice (in march of 2022) and it still never worked. I tried to get a refund from circle but was told I could not get one since it was charged through google play. So out over $100 on that side. I also tried the actual circle device that you plug into the router, but the device did not work properly with the netgear router. (caused a delay on every single website, you had to reloade every website 2 or three times to get it to load.) So out an additional $129 on there. Spent too much time and money, so I've given up on circle and switched my kids to Verizon and just control everything through the Verizon family app. It is not as robust as circle when it comes to the wifi controls, but I am able to turn off their wifi AND data whenever I want with Verizon.
Hello Jamie12345 ,
Thank you for the additional information. We are still investigating the issue but I was able to confirm that cancellations along with refunds are indeed handled by the respective app store (Apple or Google Play). I wish I had better news for you. For your benefit and the benefit of others I have provided some links to helpful articles with additional information below.
How Do I Manage My Circle with NETGEAR Premium Subscription?
Apple
- Click here for more information on how to cancel a subscription on your Apple device.
- You can request a refund for an Apple in-app subscription or purchase by following the guidance here.
Google Play
- Click here for more information on how to cancel a subscription on your Android device.
- To request a refund for In-App subscription purchases click learn more about refunds from Google Play here.
The NETGEAR Team and I will continue to monitor this issue and provide updates as they become available.
Warm Regards,
Christine T.
- is your goal to Ghose(ghost and hose) customers of Netgear circle premium features by claiming your hardware doesn't work and I should buy your hardware support? Candidly, the softare flag is such a simple fix in the device, I find the need of hardware support for purchased App Store software hardly a value for you or me, nor anyone else in the community who buys it. Perhaps you should end of life the product and let it die out over a few years, at least then you'd have a clear reason not support the software. ref https://support.meetcircle.com/hc/en-us/articles/115001380692-What-is-Premium-on-Circle-with-NETGEAR- and https://www.netguardstore.com/Netgear-EOL.asp
Zzzzzzzzzzzzzzzzzzzzzzz......
15 days later you ask me for the same thing you asked me for on 4/24 - LOL
more GHOSE (GHOST HOSE) by NetGear
Have you received anything further on this? I have the issue of youtube not being blocked on my sons computer even though it worked forever until just recently. Did the whole shut it off on my orbi and start it back up, remove device from profile, reattach, reboot, software update, etc. Is this just a ploy to force people into their other parental controls app???