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Forum Discussion
kazzi
Jul 09, 2020Aspirant
Circle 1st gen
Circle 1st gen on my Android phone was working fine for ages but at the exact time I changes ISP from BT to TalkTalk time stood still. When I went to History on all my Profiles, all stopped at that t...
DatabaseJase
Jul 09, 2020Luminary
There is an Circle forum here where you might get better help so please post there too:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
Initially I would see if you can "pause" the Internet using Circle. If that doesn't work then it suggests that Orbi is not being used as the DNS resolver. It is likely that the new router is also set to provide DHCP and DNS and that is somehow overriding Orbi. Unlikely but make sure devices are connecting to the Orbi WiFi and not the new router.
As I said though please repost in the Circle forum.