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mrwhite123's avatar
mrwhite123
Follower
Nov 16, 2021
Solved

Circle app passcode

Hello, I am having a simular issue to others I have reinstalled the circle app and have not got the passcode and when I request a text it does not arrive. I'm guessing I set the phone number incorre...
  • Blanca_O's avatar
    Blanca_O
    Nov 16, 2021

    Hi mrwhite123

     

    Welcome to NETGEAR Community!

     

    Please send me a private message with your name, email address and device serial number. 

     

    Regards,
    Blanca
    Community Team

ennui101's avatar
ennui101
Aspirant
Oct 06, 2023

Nighthawk AC1900 Smart Wifi Router (R7000)

Firmware V1.0.9.88_10.2.88

Windows 11/Android 12

 

I am having this same problem.  Circle was presenting a screen as if I did not have Circle Premium.  I tried to log in but it rejected the passcode and said it failed to send the passcode.  Reinstalled the app and then it would still reject the passcode but when it said it sent the passcode I did not receive anything.  Tried rebooting the router, reinstalling Circle, no luck.  When this happened before I was able to get the passcode from another phone that had the software installed, but that phone has since been replaced.  I tried texting Blanca_O but I have not heard back.  I am paying $5.43 a month for Circle but Circle refers me to Netgear for support, and I am out of service contract for Netgear unless I pay $100.  I am planning to let the subscription expire and then try to start over.  Please help.