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Forum Discussion
kevincc
Nov 25, 2019Guide
Circle blocking normal sites and not adding to history
I've had Circle enabled for a while. It is now suddenly blocking normal sites that shouldn't be blocked (i.e. Office 365, my kids' high school site, etc.). It is NOT adding these pages to the histo...
DexterJB
Nov 26, 2019NETGEAR Moderator
Hi kevincc, welcome to the community!
Does the issue persist on all profiles and/or filtering level? Does setting the devices to unmanaged resolve the issue?
The NETGEAR Circle subscription is separate from your Circle (with hardware/device) subscriptio. The link below may help.
Dexter
DexterJB
Nov 27, 2019NETGEAR Moderator
Hi kevincc, have you tried deleting the profiles and creating new ones? And does the issue persist on newly created profiles?
Dexter
- kevinccNov 27, 2019Guide
Yes, DexterJB , I've deleted the profiles and recreated them. Same thing. I've also created a brand new profile and it happens on that one too. I've disabled Circle, re-enabled it, deleted the app from my phone, re-installed it. Same thing. I'm tempted to add a prior firmware to see if that changes anything.