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Forum Discussion
stevenhar
Nov 05, 2019Star
Circle breaks some SSL sites
So we have Circle enabled any even on devices associated with an unfiltered profile some sites fail to load, typically timeout. Examples of such sites: https://support.tado.com/ https://support.m...
FURRYe38
Nov 05, 2019Guru - Experienced User
I would make contact with a forum moderator and hopefully they can help you out.
stevenhar
Nov 05, 2019Star
Thanks have done that.
Some more information is that wireshark shows the initial connection being establised but then stalling, see attached image.
- FURRYe38Nov 05, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too? Any built in router here by chance? Just checking.
I presume if Circle is disabled entirely you don't have any problems getting to these web sites?
- stevenharNov 05, 2019Star
No external router, just BT EchoLife HG612, Orbi router is doing the connection termination.
You are correct in that disabling Circle everything works fine, neither selecting unfiltered on the user profile or unmanaged on the device allow the sites to work.
- FURRYe38Nov 06, 2019Guru - Experienced User
Sounds like this is a Circle issue. Hopefully a forum moderator and help.