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Forum Discussion

Teacup's avatar
Teacup
Aspirant
Oct 24, 2019

Circle causing internet outages

I previously had a Netgear router and used Circle with Disney successfully with it. Last month I just got a new one (R7610) and since then Circle is acting up. Internet is turned off at random and I ...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 24, 2019

Hi Teacup, welcome to the community! To confirm, the model number of the device is R7610, correct? What is the firmware version of the router? Are you using a separate Circle hardware or the built in Circle functionality of the router?

 

Dexter

Teacup's avatar
Teacup
Aspirant
Oct 24, 2019

Hi Dexter

Thanks for taking the time to reply. The Netgear router is V7610 (also goes by the name Gateway Pro), it was supplied by our telco company when we upgraded our internet connection. The firmware version is V2.2.2.28. We are using a separate, stand alone Circle. There is no parental control on the V7610 router.