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Forum Discussion

Aspirant

Jun 14, 2019

Circle Continually loses connection/settings Orbi

We have been using the Disney Circle product enabled in the RBR50. We have noticed the following behavior Circle loses its connection Once it resestablishes connection, all settings are purged...

NETGEAR Moderator

Jun 17, 2019

Hi mcornell, welcome to the community! I have sent you a message. Please check your inbox.

Dexter

Kraftjc
Aspirant
Jun 25, 2019
I am having the same problem. Did you get resolution?
- DexterJB
  NETGEAR Moderator
  Jun 26, 2019
  Hi Kraftjc, welcome to the community! May I know what steps you've tried so far? Also, please make sure that your Orbi is on the latest firmware version.
  
  Dexter
- mcornell
  Aspirant
  Jun 27, 2019
  I haven't been away from my Orbi for a week and a half, however, before I left, a contact with Circle suggested that I needed to move any and all smart home devices to an unmanaged setting. This is different from leaving them in the default Home setting.
  
  This will get put to the test over the next few days and weekend to see if this has an impact.
  - DexterJB
    NETGEAR Moderator
    Jun 27, 2019
    Hi mcornell, thanks for the update. Please keep us posted.
    
    Dexter
Fmag69
Aspirant
Oct 17, 2019
I am having the same issue. Very annoying.
- DexterJB
  NETGEAR Moderator
  Oct 17, 2019
  Hi Fmag69, welcome to the community! Were you able to try the suggested steps posted above? And what other steps have you tried so far?
  
  Dexter
  - Fmag69
    Aspirant
    Oct 17, 2019
    Yes, I kmoved everything to unmanaged last night. This morning the Circle was not connected again.