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Forum Discussion
Circle Continually loses connection/settings Orbi
We have been using the Disney Circle product enabled in the RBR50. We have noticed the following behavior Circle loses its connection Once it resestablishes connection, all settings are purged...
I'm new to Circle, but also having this problem.
Virtually every time I go to open the Circle app, it is has forgotten all its settings, reverting to the page saying: 'Congratulations! You're all done creating your Circle account. Next you'll choose which Circle subscription you'd like.'
A sure fire way to make it forget its settings is to turn my iPhone or iPad off and back on, but it also happens more frequently and randomly than that.
This obviously completely defeats the purpose of the app. I'm only using the basic Circle subscription for now, and can't say I'm attracted to paying for a premium subscription unless this problem is solved.
My RBR50 firmware is completely up-to-date, as are the iOS and iPadOS on my devices, and the Orbi and Circle apps.
I see that a Netgear moderator has privately e-mailed some other people posting about this problem. I'm hoping that you may also be able to e-mail me with some advice. Thanks.
I have been going merrily along, my Orbi RBR50 working perfectly fine for a couple of years. I updated, two days ago, to the latest firmware AND added Circ le, and picked up a subscription. With the Circle enabled, the WiFi works just fine, but then out of the clear blue, it drops everything from WiFi, except a single FireTV. Wierd. Everything else gets the quarter-circle with the dreaded X. I first checked my modem. Logged in, checked Internet connectivity. No problem. Then logged in and checked the Orbi, and Internet connected. No problem. But nothing would receive WiFi. So, I turned off the Circle Parental Control and BOOM! Everything works.
This really sucks. I had wanted to use this. I have a kid about to turn double digits and well... they get really curious at this age. I like the Circle app, but this is intolerable. I hope someone from Netgear resolved this. If not, I guess I will need to use something else.
- Forget it, I tried for months to get help from Netgear and they finally just blew me off. i threatened to contact the BBB, nothing. Netgear is complete garbage.
I am experincing the same issue and like the performace of the system so far, but I am about to return because when I turn on circle the sytem loses the internet connection for wired and wireless connections 2 to 3 times a day. Also, I noticed that Orbi provides wifi to certain devices but does not list them in the connected devices catagory, which make turning off the internet at night for kids impossible even without Circle.