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Forum Discussion

pengwn's avatar
pengwn
Tutor
Sep 26, 2020

Circle disappeared and now it's Netgear Parental Controls

Have been experiencing the dreaded lose Wifi and have to restart RBR50v2 which then turns off Parental Controls and loses all Circle settings.  So, I updated to the new firmware 2.7.0.70 as it said i...
Fargojay's avatar
Fargojay
Tutor
Oct 13, 2020
I have the exact same issue.

Updated firmware on RBR50 with inability to reconnect Circle.

Were you able to get it fixed?
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 16, 2020

    Hello Fargojay, 

     

    I'd like for our support team to reach out for further investigation. May you provide me with the following info in a private message. 

     

    Email:

    Phone:

    Preferred Contact Time:

    Serial Number:

     

    Thanks,

    Christian 

    • JScottTuck's avatar
      JScottTuck
      Aspirant
      Nov 04, 2020

      Hello, 

      I am having the same issue after a recent firmware update. I completed a factory reset this morning, and also manually downloaded the latest firmware for the Netgear website. I am now running version 2.7.1.60

      • JScottTuck's avatar
        JScottTuck
        Aspirant
        Nov 04, 2020

        All, 

        A quick update...I downloaded V2.6.1.40 from HERE and the parental controls are now back.