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Forum Discussion
AdamP4242
Jun 09, 2019Follower
Circle keeps losing internet connection then reconnecting.
At least once a day, I get the notification on my phone "Circle has lost its internet connection. There may be an issue with your home network." Then a little while later "Your Circle is back online...
wjohnson
Jan 28, 2020Aspirant
For the past 3 weeks or so, my Disney Circle has been disconnecting and reconnecting to the internet with no seeming corelation with the orbi router losing internet. The Circle App sends me a phone noticifation that:
"Circle has lost its internet connection. There may be an issue with your home network".
Then a few minutes to a few hours later, I get another notification saying:
"Your Cirlce is back online!"
This happens an average of 8 times a day! While the Circle has lost it's internet connection, the Orbi is still serving wireless internet to all other devices just fine. I am not sure what the issue is here but it has pretty much:
1. Rendered Circle functionality useless as it can never stay connected long enough to perform its Parental Control duties
2. Disrupts my days and nights with persistent connection failures and reconnection notifications.
How can I troubleshoot and correct this issue?
Circle App version: 2.1.6 (559)
Circle Firmware: 2.0.8.9
Router: Orbi RBR50
Router Firmware: V2.3.5.30