Forum Discussion

Aspirant

Jan 04, 2023

Circle no longer working

Hello All...Happy new year... My circle app is no longer allowing me to access my router, previously it was just not sending me the admin passcode, I followed advise from the forum and deleted th...

FURRYe38

Guru - Experienced User

Jan 04, 2023

What FW version is on the orbi system?

Might review this as well:

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/RBK50-Circle-1st-Gen-gt-Update/td-p/2275358/jump-to/first-unread-message

May need to update to New SPC instead of older Circle gen...

What version of Orbi app are you using?

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Information/td-p/2192590/jump-to/first-unread-message

gideonh

Aspirant

Jan 04, 2023

Hi There,

thank you for your comments, I am currently running V2.7.3.22 on the orbi... app version is 2.21.1.353.

I have tried al of what you have suggested and now the app is not even recognising the router as a compatible circle device, so currently have absolutely n way of connecting to the orbi using circle, despite restarting the router, rebooting he router, uninstalling and reinstalling circle.

Are you suggesting the course of action is to ditch circle completely and go with SPC?

FURRYe38
Guru - Experienced User
Jan 04, 2023
Might update FW since your behind:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/New-RBR50-RBS50-Firmware-Version-2-7-4-24-Released/td-p/2213453/jump-to/first-unread-message

I'd factory reset and setup from scratch after wards. Be sure to update the RBS FIRST, then RBR lastly.
- gideonh
  Aspirant
  Jan 04, 2023
  okay, I'll try that now... for some reason the auto update wasn't seeing the new update... but have done that manually now... thank you for spotting that...
  - gideonh
    Aspirant
    Jan 05, 2023
    Problem has now been resolved, thank you, it looks like it was the update that was needed to solve the issue, thank you for your help...
    
    Gideon