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Forum Discussion

ballencat's avatar
ballencat
Follower
Nov 25, 2020

Circle not forcing google safe search

The safe search feature on circle is not working correctly on my router.  I have the filter level set and safe search turned on for the entire home network, but none of the devices are being forced to safe search on Google or Bing. Pause feature is working, filters for Twitter and Instagram  are working fine. Also the Yahoo filter works, I can not search via Yahoo as described in the Safe Search features. But safe search is not working on Google or Bing. Adult content is still readily available on both sites. I do not think this is a setting issue within the app, as the other features, filters, and a portion of the safe search (blocking Yahoo) is working fine across multiple devices.

 

Please advice, one of the key reasons I bought this router was for the circle and safe search feature.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 02, 2020

    Hello ballencat,

     

    I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

     

    1. Select "Get help on my NETGEAR product"

    2. Select your country

    3. Select "I have a NETGEAR product without a serial number"

    4. In the dropdown menu, please select "Circle" as the product

     

    Regards,

    Christian