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templegate's avatar
templegate
Follower
Dec 18, 2020

Circle passcode lost due to new mobile phone

I am trying to enable Circle parental controls but it asks me for a passcode which I cannot access and it is obviously trying to send a text to my old phone... help?

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 23, 2020

    Hello, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian