Forum Discussion

Follower

Jan 10, 2020

Circle passcode not received on text

I am not getting the passcode via text on my phone to manage my existing circle on my netgear r8000 after switching phones despite selecting that I am the only admin.

AdrianNoble

Aspirant

Apr 22, 2020

I have the same problen I have a new mobile phone and I am not recieving the text to access the app I am the only admin. I let my subscription lapse thinking I could then reset everything this did not work please can someone contact me to reset my passcode once I can access the app I will restart my subscription. thanks

Christian_R

NETGEAR Employee Retired

Apr 23, 2020

Hello AdrianNoble,

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

Name:

Email:

Model Number:

Serial Number:

Thanks,

Christian

iserna
Aspirant
Jun 13, 2020
I get the text but it says "Check the code and try again". Tried reinstalling the app, rebooting the router and turning off/on circle on the router.
- Christian_R
  NETGEAR Employee Retired
  Jun 17, 2020
  Hello,
  
  If you're experiencing issues with your Circle passcode, please check out the article below.
  
  https://support.meetcircle.com/hc/en-us/articles/115001381172-Troubleshooting-common-issues-with-passcodes-in-Circle-1st-Generation-
  
  Christian
  - V3tek
    Aspirant
    Jun 17, 2020
    None of that helps. As I said previously, I have been through those procedures. Can we try again with different advice please?
    Thank you.