Forum Discussion

Follower

Jan 10, 2020

Circle passcode not received on text

I am not getting the passcode via text on my phone to manage my existing circle on my netgear r8000 after switching phones despite selecting that I am the only admin.

Christian_R

NETGEAR Employee Retired

Apr 23, 2020

Hello AdrianNoble,

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

Name:

Email:

Model Number:

Serial Number:

Thanks,

Christian

iserna

Aspirant

Jun 13, 2020

I get the text but it says "Check the code and try again". Tried reinstalling the app, rebooting the router and turning off/on circle on the router.

Christian_R
NETGEAR Employee Retired
Jun 17, 2020
Hello,

If you're experiencing issues with your Circle passcode, please check out the article below.

https://support.meetcircle.com/hc/en-us/articles/115001381172-Troubleshooting-common-issues-with-passcodes-in-Circle-1st-Generation-

Christian
- V3tek
  Aspirant
  Jun 17, 2020
  None of that helps. As I said previously, I have been through those procedures. Can we try again with different advice please?
  Thank you.